FAQ
Product
Yes, Australian law requires anyone purchasing a device that produces Medical Grade oxygen to have a valid doctors prescription. This is to ensure the end user receives the correct equipment suitable for his or her particular needs.
Continuous flow oxygen concentrators emits medical grade oxygen at a constant rate, regardless of whether the user is inhaling or exhaling. The flow is CONSTANT. Almost all In-Home Oxygen Concentrators are Continuous Flow capable, and few Portable Oxygen Concentrators are capable of providing this continuous flow mode. In contrast, a Pulse flow oxygen concentrator only discharge oxygen on inhalation by the patient, thus reducing the total amount of oxygen required for the machine to produce. This is one of the main principles behind the successful development of Portable Oxygen Concentrators, as the units can be built at a much smaller scale owing to the reduced Oxygen output required. Someone requiring a high dosage of Oxygen delivered in a continuous flow should not rely on a pulse flow Portable Oxygen Concentrator to meet and maintain their required oxygen levels. Always check with your doctor first.
Flying with supplemental oxygen equipment such as a Philips Respironics SimplyGo unit requires a little bit of planning. Prior to your trip, you should check with your airline for their guidelines. For example, most airlines require you to carry your prescription and a written statement from a physician allowing you to fly. Other guidelines may include: Confirming travel arrangements with the airline 48 to 72 hours in advance. The ability to hear the portable oxygen concentrator alarms and seethe alarm light indicators, to take the appropriate action in response to these warnings, or travel with a companion capable of doing so. Notifying the airline upon check-in, and the flight attendant upon boarding, that you plan on using a portable oxygen concentrator onboard the airplane. Many airlines have special assistance coordinators to help you through the process. A commonly suggested Travel checklist: Bring current oxygen prescription that includes liter flow and duration. Take the contact information of your home oxygen provider and/or identify a local homecare provider at each destination. Pack power cords and batteries for all electrical equipment. Carry extra nasal cannulas and tubing. Pack medications in a carry-on bag. Bring a complete medication record . Locate and bring your insurance cards. Secure a summary of your medical history from your physician
This varies greatly from device to device, but they all use a compressor as one of the components to produce the medical grade oxygen so there will be SOME noise regardless of the device you chose. You should check the manufacturers specs carefully before you decide what unit is suitable for you particular needs. Generally speaking a potable oxygen concentrator is quieter than an in-home concentrator. The Portable Oxygen concentrators EasyOxygen stocks all sit in the 40 - 43 db sound level range, which is the equivalent of a quiet conversation.
Shipping
No, we ship to Australian addresses only. Shipping costs will apply, and will be added at checkout.
It depends on where you are. Orders are usually processed within 24 hours, with delivery through Australia Post usually taking 3-7 business days to arrive. Delivery details will be provided in your confirmation email.
We use Australia Post and StarTrack as our shipping partners.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. Unless there is a fault with the product, there is a restocking fee applicable on all orders.
Other?
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